1. What products do you sell?
We sell high-quality garden sheds and storage solutions from trusted brands like Keter. Our products include outdoor sheds, storage boxes, and pent sheds in various sizes and colors.

2. Where do you ship?
Currently, we ship within the United Kingdom.

3. How much does shipping cost?
Shipping is free on all orders.

4. How long does it take to process my order?
Orders are typically processed within 1–2 business days.

5. How long will delivery take?
After processing, delivery usually takes 3–4 business days.

6. Can I track my order?
Yes! Once your order is shipped, we will send you a confirmation email with tracking information.

7. What is your return policy?
We offer 30 days free returns on items that are unused, in the same condition you received them, and in the original packaging. Additionally, we have a 14-day money-back guarantee. For full details, see our Refund and Returns Policy.

8. How do I initiate a return or refund?
Contact our customer support team at support@boxora.shop with your order number and reason for the return. We will guide you through the process.

9. What payment methods do you accept?
We accept payments via Shopify Payments, including major credit/debit cards and supported digital wallets like Apple Pay and Google Pay.

10. Is my payment information secure?
Yes. All payments are processed securely via Shopify Payments, which uses industry-standard encryption and complies with PCI DSS standards.

11. Do you offer international shipping?
At this time, we only ship within the United Kingdom.

12. How can I contact customer support?
If you have any questions or concerns, email us at support@boxora.shop. Our team is available 24/7 to assist you.

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